Monday to Friday, business hours (BRT). Off-hour requests are queued and answered by priority.
Simple inquiries: up to 1 business day. Technical, billing, or legal cases: up to 2 business days.
- Account access, login, and password recovery.
- Subscription, billing, card issues, and renewals.
- Privacy, terms of use, legal requests, and refunds.
- Technical bugs, processing errors, and instability reports.
- Questions about usage limits and educational platform usage.
- Provide your account language and login email.
- Describe approximate date/time and the step where the issue happened.
- Attach screenshots and full error message whenever possible.
- For billing issues, include transaction/invoice reference (without full sensitive details).
Do not send identifiable patient information (full name, ID, phone, address, medical record number, exact birth date) by email or forms.
Requests related to terms, privacy, data subject rights, and institutional communications should be sent to support@medicinai.ai • legal@medicinai.ai.
MedicinAI™ does not provide emergency care. In urgent situations, contact local emergency medical services immediately.